Exchange & Returns

Our Goal is for you to be satisfied with your purchase from Habrok. 

Please notify us within 15 days. 

Exchanges

If you purchased an item from habroksports.com and want to exchange it for a different color, size or style, you can do so by sending us an email at sales@habroksports.com with your order number and what your need your items exchanged for. We will check if we have your required items and will send you a return label via email. Just send us back the goods and we will ship your new item(s) out once we have received and processed your package. 

1- Items should be in their original condition, unworn, unwashed, unused, original tags/labels and packaging, no animal dander, no animal hair,

2 - BOGO Deals & Clearance Items  - All Sales are final. 

3 - International Shipments are final sales. We do not offer exchanges or returns.

4- Clearance - All sales are final.

5- Orders placed on Facebook or Instagram are only eligible for exchange. 

6- Shipping is non refundable. 

Returns

Item(s) purchased from Habrok must be returned in new and unused condition, unwashed, with original tags and packaging.

There are two options for your refund.

• Receive full amount in form of a gift card
• Receive a refund to your original payment method.

Please send us an email to sales@habroksports.com with your order number and items needed to be returned. We will email you a return shipping label.

* Only items purchased directly through habroksports.com will be exchanged or returned to that specific location.

* Only applies to orders shipped within the United States

 

USA Shipping Policy

Orders placed on habroksports.com are processed Monday through Friday, 9 AM to 5 PM CST (excluding weekends & major holidays). All orders are shipped within 24 to 48 hours from when the order is placed, pending payment authorization and verification.

We ship to all 50 states via UPS and USPS. Please note that delivery dates provided by the courier are estimates, and we do not assume liability under any circumstances for the accuracy of these dates.

International Shipping Policy

Orders placed on habroksports.com are processed Monday through Friday, 9 AM to 5 PM CST (excluding weekends & major holidays) and are shipped within 1 to 2 business days, pending payment authorization and verification. We ship internationally via UPS and DHL, and we highly recommend using these services for international orders.

For international orders, duties and taxes are typically collected upfront at checkout through our Shopify Market integration. However, if for any reason taxes or duties are not collected at checkout, the customer is responsible for covering these charges upon delivery.

Please note that we are not responsible for the loss of international shipments that are not shipped via UPS or DHL.

All Orders

We will not be held responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these scenarios. We are not responsible for any package(s) once it is in the hands of the shipping services. 

The customer will be responsible for the reshipment of any order that is returned back to us for reasons such as insufficient address, wrong address, unclaimed, etc.